Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you book a tour or use our website. We are committed to protecting your privacy and handling your data in a transparent and secure manner.

2. Information We Collect

When you make an enquiry or book a tour, we may collect the following information:

  • Contact Details: Name, email address, and phone number.

  • Booking Details: Tour dates and payment status.

  • Health & Dietary Info: Any specific dietary requirements or health considerations you share with us to ensure your safety and comfort during the tour.

3. How We Use Your Information

We use your data only for the following purposes:

  • To Manage Bookings: To process your payment, send confirmation details, and provide tour updates.

  • To Ensure Safety: To tailor our routes or catering to your physical needs or dietary requirements.

  • Communication: To answer your enquiries and, if you have opted in, to send occasional newsletters about upcoming tours and wildlife sightings.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share necessary information with trusted partners directly involved in your tour, such as:

  • Charter Boat Operators: For passenger manifests.

  • Accommodation/Catering Providers: To manage dietary needs.

  • Legal Requirements: If required by law or to protect the safety of our guests and guides.

5. Data Security and Retention

We take all reasonable steps to ensure your data is stored securely. We only keep your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements.

6. Your Rights

Under UK GDPR, you have the right to:

  • Request a copy of the personal data we hold about you.

  • Request that we correct any inaccuracies in your data.

  • Request that we delete your data (the “right to be forgotten”).

  • Withdraw consent for marketing communications at any time.

7. Cookies

Our website may use cookies to improve your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

8. Contact Us

If you have any questions about this policy or how your data is handled, please contact us directly via the website contact form.